Shipping and Return Policy
- We are happily announcing that we give all delivery come with free.
- We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 7 days from the date of delivery as follows:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or manufacturing defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice and in the same condition as you received it. In its original Inner packaging Box along with original tags.
- We offer free return shipping and We follow one procedure for the security purpose while returning , that before returning the product, you need to call and inform your needs & queries with our Customer relationship team @ 0422 4355969 and after requesting, they will send a new Arnia Tamper Proof Courier Bag through the courier.
The Courier bag will come with Pre-printed our return address and your returning address into the POD Jacket. After received the courier bag by you, carefully pack because once the package is sealed, It cannot be opened unless destroyed.
Once your package is ready, just contact our Customer relationship team@ 0422 4355969 and we will send a courier partner to pick it up from you as soon as possible.
Once your returned item is received by Arnia, your refund or new item will be processed. If you want to receive cash from Arnia portal to your personnel account, Can make very simple, please call our customer relationship Team @ 0422 4355969, they will guide you to get it immediately.
- Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer relationship team if you open the packaging and discover that the item is damaged etc. we will appreciate if you make video of the package when the opening.
- Products damaged while being used or mishandled while opening the package by you do not qualify for a refund or replacement.
- If the goods are returned because of any product damaged while shipping or delivery process, we will replace the product and bear the cost of return shipment after discussing with Our Delivery Partner.
- We will exchange a product only if we have sent you a completely different product from the one that you ordered. We will pay for the shipping charges in this case.
- Refunds are possible if the product is defected, different color, size model, design, damaged or incorrect item received by you, if only the complaint is genuine. You can always buy other alternative item of your choice.
- In case we are unable to replace the damaged / defective product, we would like you to look for another product of your choice
- We hold the right to cancel the order placed by the customer or refuse the return request in case the customer has returned too many orders.
- If the goods are returned because of personal choice changes - e.g. if you ordered a yellow color, but you now want a blue one and wish to exchange it - we would still exchange the item, but the return shipment cost would be borne by you. Note: the products returned should not have any scratches, dents or any kind of mishandling by dropping down the product.